How it works

How it works

Trust and safety

Carshare confidently with Getaround.

Insurance included with every trip

Getaround renters and vehicles are automatically covered by our insurance policy during every trip. Our insurance policy includes comprehensive, collision, and liability coverage (with uninsured motorist protection) up to $1,000,000 and is administered by Broadspire.

Peace of mind, guaranteed

Full-service support

Our full-service team is available around the clock to help answer your questions and help get you on the road.

Learn more

24/7 roadside assistance

We provide 24/7 roadside assistance, during each rental to ensure you, and your car, are taken care of when things don’t go according to plan.

Learn more

Trusted drivers

We've integrated with every state DMV, allowing us to automatically run driver record checks in real time.

Learn more

High-quality cars

We help owners track and manage the safety and maintenance of their cars through real-time user feedback and reviews.

Learn more

Frequently asked questions

Visit our comprehensive Customer Help Center to
find all the answers to all your questions.

Who is eligible to use Getaround?

Drivers must be at least 19 years old to drive with Getaround, or 25 to drive specialty vehicles, and possess a license for a minimum of two years (Drivers under 21 must have a clean driving record). Drivers with more than two minor violations or at-fault accidents in the past three years, or a DUI/drug-related incident in the past seven years are not eligible to drive with Getaround.

Vehicles on Getaround must be model year 2008 or newer, have less than 125,000 miles, seat no more than eight passengers, have at least four wheels, and pass a safety inspection during the onboarding process.

How are renters verified?

Every Getaround driver must pass a thorough trust and safety screening to verify their identity, credit history, and clean driving record. Our process involves 17 points of reference including Facebook, and the Department of Motor Vehicles.

Is there a mileage limit?

Cars on Getaround have a daily base mileage (200 miles for normal vehicles, 100 miles for specialty vehicles). Additional mileage beyond the standard limits result in additional charges for the driver. If a renter exceeds their trip base mileage, owners will be reimbursed on a per mile basis.

Who maintains the cars?

Owners are responsible for keeping their vehicle well maintained and road-ready. Drivers are responsible for refueling their vehicle and returning it to the original location at the end of a trip.

Fees are structured to encourage positive carsharing experiences and discourage irresponsible behavior. Read more about our fee structure here.

Are there any hidden fees?

There are no membership or subscription charges when renting on Getaround. Administered fees are designed to encourage positive carsharing experiences and discourage irresponsible behavior. Read more about our fee structure here.

What if I need help?

All Getaround users have around the clock access to our full-support Customer Happiness team as well as 24/7 roadside assistance during active trips and reservations.